Privacy Policy

Privacy Policy

At Rensolen, we care about your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have under the General Data Protection Regulation (GDPR) and other applicable laws.

1. Who We Are

Rensolen is the controller of the personal data collected through our website and services.

  • Legal entity: RENSOLEN HK LIMITED
  • Business-number: 80307468
  • Contact for privacy matters: info@rensolen.com
  • Adress: FLAT 5, 4/F, WON HING
    BUILDING, 74-78 STANLEY
    STREET, CENTRAL
    HONG KONG

2. Information We Collect

We collect personal data in the following ways:

Information you provide directly:

  • Name, email address, shipping and billing addresses, and phone number when you place an order or create an account
  • Payment details processed securely through our payment providers (we do not store full card numbers)
  • Communication content when you contact our customer support
  • Marketing preferences when you subscribe to our newsletter

Information collected automatically:

  • Device and browser information, IP address, and general location
  • Pages visited, items viewed, time spent on the site, and referring URLs
  • Cookies and similar technologies (see Section 9 below)

Information from third parties:

  • Order and shipping updates from our logistics partners
  • Payment verification from our payment providers
  • Analytics and advertising insights from platforms such as Google, Meta, or TikTok where applicable

3. How We Use Your Data

We process your personal data for the following purposes:

  • To process and fulfil your orders, including shipping, returns, and customer support
  • To manage your account and communicate with you about your purchases
  • To send marketing emails and promotional offers, where you have given consent
  • To improve our products, website, and customer experience through analytics
  • To detect and prevent fraud, abuse, or unauthorised access
  • To comply with legal obligations, including tax, accounting, and consumer protection laws

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

  • Performance of a contract: to process your order and deliver products you have purchased
  • Consent: for marketing communications, non-essential cookies, and any optional data uses. You can withdraw consent at any time.
  • Legitimate interests: to improve our services, prevent fraud, and operate our business securely. We balance these interests against your privacy rights.
  • Legal obligation: to comply with tax, accounting, and other applicable laws

5. Sharing Your Data

We share personal data only with parties who need it to help us deliver our services, including:

  • Payment providers to process your payment securely
  • Shipping and fulfilment partners to deliver your order
  • Email and marketing platforms to send order confirmations and, where you have opted in, newsletters
  • Analytics and advertising platforms to understand website performance
  • Professional advisors such as accountants and legal counsel, where necessary
  • Authorities when required by law or to protect our rights

We do not sell your personal data to third parties.

6. International Data Transfers

Some of our service providers are based outside the European Economic Area. When we transfer your personal data internationally, we ensure an appropriate level of protection by relying on Standard Contractual Clauses approved by the European Commission or other legally recognised safeguards.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this Policy or as required by law. Typical retention periods:

  • Order and invoice data: 7 years, in line with Dutch tax law
  • Account information: for as long as your account remains active, plus a reasonable grace period after closure
  • Marketing data: until you withdraw consent or unsubscribe
  • Website analytics: up to 26 months

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: request a copy of the personal data we hold about you
  • Rectification: ask us to correct inaccurate or incomplete data
  • Erasure: request deletion of your data, subject to legal retention obligations
  • Restriction: ask us to limit the processing of your data in certain circumstances
  • Portability: receive your data in a structured, commonly used format
  • Objection: object to processing based on legitimate interests or direct marketing
  • Withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at [PRIVACY EMAIL]. We will respond within one month.

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at https://autoriteitpersoonsgegevens.nl or with your local supervisory authority.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences, analyse site performance, and support marketing activities. You can manage your cookie preferences through the cookie banner on our site or through your browser settings.

Essential cookies are required for the website to function and cannot be disabled. Analytics and marketing cookies are only used with your consent.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access, including encryption in transit, secure hosting, and restricted access controls. No system is entirely secure, so we encourage you to use strong passwords and contact us if you suspect unauthorised activity on your account.

11. Children's Privacy

Our products and services are not intended for children under 16. We do not knowingly collect personal data from anyone under this age. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

13. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: info@rensolen.com